CANCELLATION, RETURNS & EXCHANGES 

You have the right to cancel your order. This right starts when you place your order and ends 7 working days after the day on which you receive your goods. If you wish to exercise your right to cancel, you can do so by sending a notice of your intention to cancel to Essential Care (Organics) Ltd, 25-26 James Carter Road, Mildenhall, Suffolk, IP28 7DE, or by email to info@essential-care.co.uk or by fax to 01638 590474.

If you cancel and the goods have been dispatched, you will be responsible for the cost of returning the goods to us. Please do this as soon as possible. Where you have exercised your right to cancel, you are under a statutory duty to take reasonable care of the goods and return them to us in a saleable condition.We will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address. We strongly recommend that returns are sent by ‘registered delivery' and the original proof of posting is kept.

DAMAGED GOODS 

You should inspect the goods when you receive them for damage or defects. In the event that your order is incorrectly shipped or found to be damaged or defective, please contact us as soon as possible. The goods should be promptly sent back to us including the original invoice and packaging. We will then offer you a full refund or replacement including postage.