Welcome to the Essential Care online shop. You can purchase products directly from us in three ways:

1. Through our website which is secured by CharityClear, an ethical and secure payments provider. Please note that CharityClear handles your credit card information on its secure server and we never see your payment details.

2. By printing your order on the checkout page once you have assembled your order, and posting it to Essential Care, 26 James Carter Road, Mildenhall, Suffolk, IP28 7DE, together with a cheque payable to Essential Care (Organics) Ltd.

3. By telephoning us on +44 (0)1638 716593 or faxing us on +44 (0)1638 590474. However, we regret that we currently do not have manual card processing facilities, so your card details would be processed through our CharityClear facility. Orders less than £30 are charged £2.95 for postage and packing. Orders over £30 are sent postage and packing free in the U.K. All orders sent by first class post carry a £1 surcharge. We are delighted to receive orders from outside the UK for which postage is charged at cost. Heavy parcels may be sent by parcel post (2-3 days delivery time) or courier depending on the weight. Please contact us if you have a question regarding our postage tariffs.

We aim to process all orders within 2 working days, but during busy or holiday periods it may take a week for your order to reach you.

CANCELLATION, RETURNS & EXCHANGES 

You have the right to cancel your order. This right starts when you place your order and ends 7 working days after the day on which you receive your goods. If you wish to exercise your right to cancel, you can do so by sending a notice of your intention to cancel to Essential Care (Organics) Ltd, 25-26 James Carter Road, Mildenhall, Suffolk, IP28 7DE, or by email to info@essential-care.co.uk or by fax to 01638 590474.

If you cancel and the goods have been dispatched, you will be responsible for the cost of returning the goods to us. Please do this as soon as possible. Where you have exercised your right to cancel, you are under a statutory duty to take reasonable care of the goods and return them to us in a saleable condition.We will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address. We strongly recommend that returns are sent by ‘registered delivery' and the original proof of posting is kept.

DAMAGED GOODS 

You should inspect the goods when you receive them for damage or defects. In the event that your order is incorrectly shipped or found to be damaged or defective, please contact us as soon as possible. The goods should be promptly sent back to us including the original invoice and packaging. We will then offer you a full refund or replacement including postage.

CARE OF YOUR PRODUCTS

Essential Care products are freshly prepared in small batches and carry a 'best before' date for guidance. Refrigeration is not necessary, but storing away from heat and closing lids fully after use will maximise the products' shelf-life.